At Nev’s Ink, Inc., we are committed to delivering products of the utmost quality to our customers and stand firmly behind them. We acknowledge that circumstances may arise necessitating a return, and we endeavor to facilitate this process seamlessly for our esteemed clientele.

1. Returns Caused by Customer Error:

• For products returned due to customer error, a 15% restocking fee will be applicable.
• Customers must initiate returns within 90 days of the original purchase date and ensure that items are returned in their original packaging.
• To commence the return process for errors attributable to the customer, kindly contact our Customer Service team at [email protected] to obtain a Return Authorization (RA) number.

2. Returns Due to Defective or Non-Usable Product:

• Should you receive incorrect items or encounter defects in the products received, please notify us within 180 days of the original purchase date.
• Nev’s Ink, Inc. will bear the return shipping costs for errors on our part and furnish the requisite shipping label upon authorization of the return.
• To initiate a return for errors on our part, please contact our Customer Service team at [email protected] to obtain a Return Authorization (RA) number.

3. Return Process:

• Clearly designate the RA number on the exterior of the package.
• Enclose a copy of the original packing slip or invoice within the package.
• Dispatch the return to the address provided by our Customer Service team.

4. Refund / Exchange:

• Upon receipt and inspection of the returned items, we will promptly facilitate your refund or exchange.
• Refunds will be issued through the original payment method or credited for application towards future orders.
• Exchanges will be dispatched upon receipt of the returned items at no additional cost.

5. Non-Returnable Items:

• Items that are made to order or customized are non-returnable unless attributable to a defect or error on our part.